Talmetrix

Senior Business Intelligence (Current)

Created a streamlined data pipeline to assist the customer success team in their data analysis requirements. This involves efficiently processing and delivering data to support their decision-making processes.
Supported the development of Machine Learning models by implementing advanced data transformation techniques. This includes tasks such as data cleaning, feature extraction, feature creation, data normalization, and aggregation to ensure the quality and relevance of the data used in the models.
Developed and maintained relational databases to serve as the foundation for ETL (Extract, Transform, Load) scripts. These databases enable the loading of data, allowing for effective data analysis and the generation of reports and dashboards.
Built data pipelines to extract data from MongoDB, a NoSQL database, and loading it into AWS Redshift, a powerful data warehousing solution. This involves ensuring the smooth and efficient transfer of data between the two systems, enabling further analysis and reporting capabilities.

Created data analytics and visualizations to drive greater visibility into business performance, as well as competitive analyses of competitors, and improvements to operational and technical processes.
Advised teams across multiple business units in best practices for strategically gathering, transforming, and presenting data.
Leveraged deep skills in data management, data transformation, algorithms, database administration, and business intelligence, aligning data science efforts to the ongoing needs of the business.
Developed and implemented new reporting solutions used by executive decision-makers to analyze and respond to survey data and statistics, leveraging innovative data-driven tools to empower executive teams throughout all operational management processes.
Developed and implemented new HR dashboards focused on leveraging data to inform executive committees in charge of the company's diversity and inclusion, and social responsibility activities.

Engineered new data visualization solutions that drove major innovations to product capabilities, leveraging extensive expertise in data management, database administration, software programming, and configuration of AWS and SQL.
Optimized data retrieval processes by creating and deploying custom SQL queries to connect AWS Redshift to Tableau.
Enabled performance monitoring of HR processes through innovative analytics delivered in Tableau to visualize workforce statuses, attrition activity, talent attributes, diversity, and other metrics.
Developed statistical models in R using machine learning concepts such as linear regression and decision trees; identified key drivers and insights for talent management surveys covering employee engagement, exit, onboarding, and e-NPS.
Automated complex data management processes, developing ETL jobs and transformations that significantly reduced the time required to prepare and present business-critical data.

Assisted in driving improvements to product value and performance by identifying and implementing new KPIs and product scorecards.
Compiled data from multiple sources, using HubSpot, PostgreSQL, and Google with Tableau Desktop integration to develop highly customized dashboards and analytics used to monitor product and web site performance.
Developed a surveying prototype by implementing word cloud and sentiment analysis using Python NLTK package and TextBlob.

Engineered new software and data management solutions, creating, implementing, and supporting systems for major broadband and telecommunications companies operating in India and Australia.
Developed ETL jobs and transformations required to extract and load siloed data into BMC Remedy Configuration Management Database, helping to augment incident management capabilities.

Developed a customer-facing Dispute Management System using BMC Remedy, transitioning financial dispute data from Excel to Remedy, which allowed for significantly improved manageability of business-critical data.
Used BMC Remedy Active Link and Filter features to deliver transformative B2B Integration systems.